Shipping policy
Shipping policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
NZ Domestic Shipping Rates and Estimates
FREE Shipping for orders over $150.00
|
Shipping option |
Estimated delivery time |
Price |
|
North Island |
1 to 2 business days |
$7.50 |
|
South Island |
2 to 3 business days |
$15.00 |
In-store pickup
You can skip the shipping fees with free local pickup at 41 Station Road, Penrose, Auckland. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within one business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are from 10am to 3pm Monday to Friday . Please have your order confirmation email with you when you come.
International Shipping
We do not presently offer shipping to outside NZ.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 2-3 days of receiving your shipping confirmation email, please contact us at orders@couriersupplies.co.nz with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
We do delivery to PO Boxes.
Refunds, returns, and exchanges
Please refer to our Refund policy.